Help & support

Contact support

In the app, open Profile → Contact Support and describe what happened. Your app version and device details are attached for you, so we can help faster. You can also email support@adinovus.com.

Tell us what you expected and what happened instead. Never send an access token, a password, or private habit notes unless they are essential to the issue.

Signing in

On Android, Anew signs you in with Google; on iPhone, with Apple or Google. There is no Anew password to reset. Use the same account each time; if your habits look missing, check the account shown in Profile, or contact support before creating a new account.

Anew Plus

Manage or cancel your subscription in Google Play: Payments & subscriptions → Subscriptions. Deleting the app or your account does not cancel it.

To switch between Monthly and Yearly, open Profile → Anew Plus → Change plan.

If you paid but Anew Plus isn’t active, check your connection and use Check access or Restore purchases in Anew Plus, signed in with the same Anew and Google Play accounts used for the purchase. You don’t need to pay again. Contact support if access is still missing.

Reminders and permissions

Edit a habit to change its reminders. If reminders are blocked at the system level, open your device settings and allow notifications for Anew.

Export or delete

Profile → Export data saves your habits and check-in history as CSV or JSON. Profile → Manage account → Delete account asks for confirmation, then permanently deletes your account immediately. See Delete your account for what is removed and how to ask us if you can’t use the app.